Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Mokki. In these Terms of Service, the terms “we”, “us” and “our” refer to Mokki.
Mokki operates this website and store, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience.
Mokki is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”), together with any policies referenced herein, set out your rights and responsibilities when you use the Services.
Please read these Terms carefully, as they include important information about your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy, link: https://mokki.co.nz/policies/privacy-policy . If you do not agree to these Terms or our Privacy Policy, you should not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence, and that you have given consent for any minor dependents to use the Services on devices you own, purchase, or manage.
To access or use the Services, including browsing or purchasing products, you may be required to provide certain information such as your email address, billing, payment, and shipping details.
You confirm and warrant that all information provided is accurate, current, and complete, and that you have all necessary rights to provide it.
You are responsible for maintaining the security of your account credentials and for all activity under your account.
You must not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We make every effort to display our products as accurately as possible.
However, we cannot guarantee that product colours or appearance will be fully accurate due to differences in device screens and settings.
We do not guarantee that any product or service will meet your expectations or appear exactly as shown online.
Product descriptions may be updated or changed at any time without notice. We reserve the right to discontinue products or limit quantities at our discretion.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase.
Mokki reserves the right to accept or decline any order at its discretion. Your order is not accepted until confirmed by us.
We must receive and process payment before your order is accepted.
Please review your order carefully before submitting. We may not be able to accommodate cancellation requests once an order has been accepted.
If an order is not accepted, is changed, or is cancelled, we will attempt to notify you via the contact details provided at checkout.
Purchases are subject to our Refund Policy [LINK].
You confirm that purchases are for personal or household use only and not for resale or commercial export.
SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions may change without notice. The price charged will be the price at the time of order and will be shown in your order confirmation.
Unless stated otherwise, prices do not include taxes, shipping, customs, or import duties.
Prices may differ between our online store and any third-party or physical retailers.
Promotions may be subject to additional terms. In the event of conflict, promotional terms will apply.
You agree to provide accurate and up-to-date payment and account information.
You confirm that:
-
Payment details provided are valid and correct
-
You are authorised to use the payment method
-
Charges will be honoured by your payment provider
-
You will pay all applicable charges, including shipping and taxes
SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays.
All delivery timeframes are estimates only and are not guaranteed.
We are not liable for delays caused by couriers, customs, or circumstances outside our control.
Once products are handed to the courier, risk of loss transfers to you.
SECTION 6 – INTELLECTUAL PROPERTY
All content within the Services, including text, images, graphics, logos, product information, and design, is owned by Mokki or its licensors and is protected by intellectual property laws.
You may use the Services for personal, non-commercial use only.
You must not reproduce, distribute, modify, or exploit any part of the Services without prior written consent.
All trademarks, logos, and brand elements remain the property of Mokki or their respective owners.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we do not control or monitor.
These tools are provided “as is” and “as available”, without warranties of any kind.
Use of such tools is at your own risk, and you should review the terms provided by the relevant third party.
New features or tools added in the future will also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
The Services may include links to third-party websites.
We are not responsible for reviewing or evaluating third-party content and accept no liability for any third-party websites or services.
Use of third-party websites is at your own risk, and you should review their terms and policies before engaging.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Mokki is powered by Shopify, which enables us to provide the Services.
However, all purchases are made directly with Mokki.
Shopify is not responsible for any aspect of transactions between you and Mokki, including any loss, injury, or damage arising from products or services.
By using the Services, you release Shopify and its affiliates from any claims related to your purchases.
SECTION 10 – PRIVACY POLICY
Your personal information is handled in accordance with our Privacy Policy https://mokki.co.nz/policies/privacy-policy and Shopify’s Privacy Policy.
By using the Services, you acknowledge and agree to these policies.
Because Shopify hosts the Services, certain information may be processed by Shopify and other service providers in different countries.
SECTION 11 – FEEDBACK
If you submit feedback, ideas, reviews, or suggestions (“Feedback”), you grant Mokki a worldwide, perpetual, royalty-free, transferable license to use, reproduce, and distribute such Feedback for any purpose.
You confirm that:
-
You own or have rights to the Feedback
-
It does not violate any third-party rights
-
It complies with these Terms
We may use, edit, or remove Feedback at our discretion, but are not obligated to do so.
SECTION 12 – ERRORS AND INACCURACIES
Occasionally, information on our Services may contain errors or omissions, including product descriptions, pricing, and availability.
We reserve the right to correct any errors and update information at any time, including after an order has been placed.
SECTION 13 – PROHIBITED USES
You agree to use the Services only for lawful purposes.
You must not misuse the Services, including but not limited to:
-
unlawful or harmful activity
-
infringing intellectual property rights
-
transmitting false or misleading information
-
spamming or phishing
-
uploading malicious code
-
scraping or automated data collection
-
bypassing security measures
We reserve the right to suspend or terminate access if these Terms are violated.
SECTION 14 – AGENTS
This section applies if automated systems or “Agents” access the Services on your behalf.
Agents must clearly identify themselves and must not attempt to bypass security systems or misrepresent human behaviour.
We may restrict or block Agent access at our discretion.
SECTION 15 – TERMINATION
We may suspend or terminate access to the Services at any time, without notice.
Certain sections of these Terms will continue to apply after termination, including intellectual property, liability, indemnification, and governing law.
SECTION 16 – DISCLAIMER OF WARRANTIES
The Services are provided on an “as is” and “as available” basis.
We make no guarantees that the Services will be uninterrupted, error-free, or fully secure.
All implied warranties are disclaimed to the fullest extent permitted by law.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Mokki and its affiliates will not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or products.
This includes loss of profits, data, or other damages, even if advised of the possibility.
SECTION 18 – INDEMNIFICATION
You agree to indemnify Mokki and its affiliates from any claims, damages, or losses arising from your breach of these Terms or misuse of the Services.
SECTION 19 – SEVERABILITY
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full effect.
SECTION 20 – ENTIRE AGREEMENT
These Terms, together with our policies, form the entire agreement between you and Mokki.
Failure to enforce any provision does not constitute a waiver of rights.
SECTION 21 – ASSIGNMENT
You may not transfer your rights under these Terms without our consent.
We may assign or transfer our rights without restriction.
SECTION 22 – GOVERNING LAW
These Terms are governed by the laws applicable in the jurisdiction where Mokki is headquartered.
SECTION 23 – HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 24 – CHANGES TO TERMS
We may update these Terms at any time by posting changes on our website.
Continued use of the Services constitutes acceptance of updated Terms.
SECTION 25 – CONTACT INFORMATION
Questions about these Terms should be sent to: